What is Beauty Spy?

Beauty Spy is a Mystery Shopping Service exclusively for the Hair and Beauty Industry.
We provide the opportunity for owners to view their business through the eyes of their clients.
We assess and offer an extensive report, identifying training requirements amongst your team.
We provide in-salon training and constructive solutions.

All our Mystery clients must have a background in Training or the Hair and Beauty Industry.
Beauty Spy understands the challenges of having your staff performing at all times.
Our focus is to motivate and inspire teams, challenging them to reach their full potential.

Beauty Spy's Procedure and Customer Service Manual address's the following:

Positive, consistent telephone manner
Welcoming people into your salon
First impressions
Clear communication
Customer comfort
Becoming a hair care professional
Recommending services and products
Building clientele
Being proud of your workplace

68% of clients leave a salon due to lack of service!

The Beauty Spy Mystery Client service is used to determine the effectiveness and consistency of customer service systems. This ensures every client receives the appropriate level of salon service (every client-every time). These audits highlight areas your team members can improve or be rewarded. After visiting your salon Beauty Spy will return a comprehensive report addressing areas such as:

Phone bookings
Client welcome
Consultation
Basin service
Service
Hygiene
Re-bookings
Retail sales
Communication skills
Customer satisfaction

Consistency is the key to any successful business, once your service system is embraced by all of your team and implemented, you will find that,

your re-bookings will increase
your client average spend will rise
you will attract new clients
your team will be motivated and inspired

Watch your business transform and grow!