Mission Statement - Mystery Shopper / Hair & Beauty Salon consultation serviceTo improve customer service in the hair and beauty industry.
To inspire and encourage, offering effective solutions for all of our clients.
To empower and help identify your business potential, using the most effective systems and techniques available.
• Motivation and Inspiration
• Identify your business potential
• Increase profits
• Make service matter
• Encourage continuous improvement
• Listen carefully, then communicate openly always with integrity
• Treat others with respect
• Create an environment were all team members can excel, be rewarded and have fun.
Beauty Spy is bornAbout Simone
Simone has been a hair and beauty professional for more than 20 years - from managing salons to becoming a successful freelance hair and makeup artist, working in TV, fashion and the music Industry.
Deciding to have a family and needing a base, Simone took over a small hair salon. She studied business and implemented procedures and structures so she could continue her freelance work and spend time at home with her family. Simone turned the small business into a boutique hair, beauty and tanning salon with six staff. Three and a half years later she negotiated a very successful sale and realised her new passion - the 'business side of hairdressing'.
After selling her salon and moving suburbs, Simone was looking for somewhere to take care of her hair and beauty needs.
After trying many local salons she noticed a distinct lack of customer service and care.
Simone saw the need for a mystery client service, designed specifically for the hair and beauty industry. Beauty Spy was born.
With our enthusiasm and passion for the hair and beauty industry, we believe we hold the key to making service matter while creating a rewarding environment for everyone.
Clients are our business, everyclient - everytime
Clients are our business. We should ensure they get what they want and not just what we think they want.
We are consistently researching, emailing surveys to the general public and encouraging our salon owners and their team for feedback so we can accurately identify what is needed and can keep improving on it.