After having a 'mystery client' visit our salon it became evident where we were not performing consistently. Things such as answering the telephone, completing client detail cards, basin skills and the two big ones for me re-booking and consultation. Deep down i knew that all these areas were letting my salon down but being booked out 5 days a week, it was impossible for me to make any impact for change.
With the help of 'Beauty Spy' we now have systems in place to make sure all the above happens consistently.
Now we have regular 'mystery client visits' which keeps my team on their toes!
We find these invaluable to add incentives and rewards and also to work on continually improving areas that may need it.
We have begun a three month maintenance programme, which includes - goals setting, team trainings, one on one trainings and all this happens without me having to organize a thing!
Beauty Spy makes the impossible seem achievable. A must for anyone who wants to really have structure in their business that works and is simple to understand.
Beauty Spy really understands our industry and what is needed to make our busy salon grow, I look forward to an exciting future with Beauty Spy by my side.
I would be more than happy to recommend Beauty Spy's - Mystery Client visits!
Rose Aloi
Biba Eltham
January 2008
Thankyou Beauty Spy!!In the 6 months I have been using your services we have increased our profits by 25% and our re-bookings by 30%. The service and procedure manual has been invaluable and the Mystery Client visits certainly keep my team motivated. I will defiantly be participating in your Maintenance Program for 2008 as I am looking forward to spending less time on the floor and more time with my family and working on my business.
Yarraville, VIC
Ph: (03) 9689 0969
July, 2007
Hi Simone and Rosemary,Thanks so much for yesterday. It was very inspirational. I had a chat to the girls after you guys left. They got a lot out of it especially, Daisy. Daisy is like a sponge, she loves a challenge. We will definitely get started on our tasks that you presented to us yesterday, over the next week or two.
Feedback from myself:
Well done Simone and Rose with Beauty Spy. I am thinking success will be the only answer. Two professional, beautiful looking women who know what they are talking about.
For most women in small business running salons, you will be saviors.As a salon owner who loses sleep, worrying if ‘I have made the right decision here?’ Or ‘should I do that?’
To be lucky enough to have this opportunity with Beauty Spy has been heaven sent.
As an employer, your support and advice has made me feel more confident and professional in what I have been doing over the last few weeks and it re-affirms my decisions.
It has been these chats with Beauty Spy that has opened my mind to what sort of image I want my salon to portray and given me the confidence to change things that I am not absolutely happy with. i.e. professional colour and retail range.
Beauty Spy has created procedures that in a short amount of time are already showing positive results. I absolutely love mystery shoppers; it keeps staff on their toes at all times including myself. I believe having mentioned to the girls to expect another in the next few weeks that they will always keep the professionalism up.
Thanks again girls,
Lisa Tronson
August, 2007
Dear Simone and Rosemary,Thank you for being our Beauty Spy and giving us motivation, my team were really inspired by your workshops.
Most bosses know what should be done themselves but are not always consistent (too busy?) Its been invaluable to have an independent business and hair professional remind us the importance of consistency and all being responsible for our clients, gaining new one’s and keeping the regulars.
Beauty Spy has taught my team about hospitality, loyalty, the importance of image and creating great service for EVERY CLIENT –EVERY TIME (what a great motto, I now have this laminated in our back room).
Previously I have employed a business coach but the onus was on me to change things and motivate the team. Now my salon will never be without your Mystery Client spy’s, it keeps all of our service standards high, takes the pressure off me and we all reap the rewards.
Kind Regards,
Annette Moran
Hair Help
Montmorency, VIC
Ph: 03 9439 5031